Customer Service

Contact and Opening Hours
Contact our specialists for personal service and expert advice. The central helpdesk of The Lux Music Shop is available from Monday to Saturday.

Tel. +32 (0)470 45 18 41

Company info
The Lux Music Shop 
24, Rue de la Huuscht
6700 Arlon
VAT: BE 0759.804.364

IBAN: BE05 7320 3597 5634


Payment Methods

We offer the greatest possible choice of means of payment online. Our online payment system is protected by Mollie payment Services. Mollie  ensures that the processing of your financial information takes place in accordance with the strictest security standards.

Currently we do not accept credit card payments.

IDEAL (Netherlands only)
With iDEAL you can pay simply, safely and quickly for all your online purchases. Make payment in your familiar Internet payment environment, on the basis of the specific security measures of your own bank. A big advantage of payment by iDEAL is that we can deliver all articles that are in stock to you immediately.

For our Belgian customers we offer the secure Bancontact/Mister Cash method of payment. Payments on the internet using Bancontact/Mister Cash are fully secured, usually by means of a digital pass or card reader. This is a security module that your bank will have given you if you are using internet banking. If you would not like to use internet banking and still be able to pay securely on the internet, then your branch can provide you with a digital pass or card reader.
When making the payment you will have to enter the card number and expiry date of your bank card. This information is provided on all new bank cards as standard. For older cards you can request the details online through your bank’s website.


You can choose to send the total amount by manual transfer to The Lux Music Shop. In this case you complete the payment via Internet banking or via written transfer instruction. If you chose this method you will receive full payment instructions via email. Payment in advance is a safe method of payment that brings no extra costs with it. It does take one or more days for the payment to reach the account of The Lux Music Shop though. This can lead to delay in the delivery of your order. As soon as payment is received you will receive confirmation of this by email.


The Lux Music Shop does not have any physical store. However, all our product can be tested, and bought in the physical shop of our partner L'Atelier du Son in Pétange, GD Luxembourg. You can both pay for your online order and collect at L'Atelier du Son. In that case you can pay with cash, bank card or credit card. L'Atelier du Son will accept Visa & Mastercard payments.

Shipment and delivery

The Lux Music Shop works together with Mondial Relay, Bpost service and Nederlandse Post  for the delivery of orders.  We always will chose for the cheapest delivery unless you chose explicitely another transporter.

Please take into account that Mondial Relay delivery takes in general 2 days extra. 


All  products are in stock and will be dispatched the same day if the order is received before 3pm. The delivery period differs per transporter.  

You will receive an email from us with a tracking code as soon as your order leaves our door. Then you can follow status of your delivery within 24 hours via the website of the carrier.

The carriers choose their own schedule for deliveries. Remember that you need to be present at the delivery address during working days from 9 till 5 in order to receive your order. It remains your responsibility to make arrangements for the way that the order is received at the delivery address.

If the carrier comes along and nobody is there, he will put a card in the letterbox bearing the contact details for agreeing another time. If you do not react, then they will seek to make delivery again the following working day. If there is nobody at home that time, the goods will be stored at the depot for a week. After a week, if no contact has been made to agree a delivery time, the goods are returned to our warehouse.

For your own protection we request your personal signature when accepting the delivery, both at business and private addresses. If you are unable to sign for receipt of the order, we cannot guarantee delivery. You are personally responsible for third parties who sign to acknowledge delivery at the address supplied by you. If the packaging appears to be damaged, you can report this when signing to acknowledge receipt. If you do not do this, we cannot accept return of the goods if damage is noticed after delivery.


At the moment we only ship to Belgium, the Netherlands and Luxembourg. For these countries free shipment is possible above a given order amount.

Belgium: > 80eur

The Netherlands: >80 eur
Luxembourg: > 80 eur

Any other shipment is possible after personal contact.

We re-use nearly all packing materials. It is possible that your order is packed in a cardboard box of a different brand or product. Old paper and cardboard that is no longer usable is 100% recycled.

All our products are bought from BENELUX physical music stores. As such we support the local physical store with providing cash for non sold stock accessoires. 


Warranty and Returns
All our new-old products are well-known brands and products.  NEW OLD means that our products or not new  hence they have no legal warranty anymore.

The Lux Music Shop operates a 14 day approval and inspection period for all online orders. This period starts when you take delivery of the product. After 14 days the purchase agreement becomes final. During this period you should handle the product and packaging carefully, if reasonably possible. Try the product out to the extent necessary in order to decide whether you wish to keep it. If you wish to return the product, the method of shipment and the condition of the product must comply with our stated terms and conditions. For all clarity this means that for saxophone or clarinet mouthpieces you should first put a protection on the mouthpiece to avoid any damage made by your teeth. Any mouthpiece sent back with signs of teeths are not taken back !!


There are a number of reasons you may decide to return (a part of) your order. Read this page through carefully to avoid any misunderstandings and delays.

First step is to inform us that you want to return the product. Please send us some photo's of the product before packing it. When we agree start the second step.

Start packing the product on the same way you received it, duly protected against damage. We strongly recommend you to use the same box and packing material as you received it.

Return shipment
In all cases the correct postal franking costs must be paid for a return shipment. Packages not correctly franked or marked as returned subject to payment on delivery will not be accepted by us. 

Return address:
The LUX MUSIC shop 
24 Rue de la Huuscht
6700 Autelbas  

The Lux Music Shop is an outlet store for musical instruments and accessoires.  That means that our product range is dependend from what we can buy from local music stores.

All the products we have are online and can be ordered immediately.

Using the clear product classification and the extremely smart search machine, you can easily and quickly find the right product. Is the product that you are looking for not included? Get in touch with us , perhaps we can find it anywhere? Be assured that we do our best to get you the best product at the best price.

The Lux Music Shop processes your personal information for acceptance of your order, carrying out agreements, customer relations and product and service development, and determining (general) strategy.
In addition your personal details may be used to inform you, whether or not on the basis of a previous selection, about interesting offers and other products and services of The Lux Music Shop. You can also receive information via email or text, if you have given permission for this.
If you do not wish to receive promotional information (any more), or do not wish your details to be used for direct marketing purposes, you can make this known by email.

Terms and Conditions
Here you can download the terms and conditions of  The Lux Music Shop

 The publisher accepts no responsibility for incorrect spelling, printing errors (including prices), incorrect product specifications and changes, or grammatical inaccuracies relating to a product on the The Lux Music Shop website. Product images are not binding. Prices are subject to change without notice.
The information on this website is intended for personal, non-commercial use. Any form of re-publication of the content of The Lux Music Shop website (or part thereof) is expressly forbidden.

We endeavour to provide information that is as complete and accurate as possible on this website. However, The Lux Music Shop does not guarantee this.
The Lux Music Shop accepts no responsibility whatsoever for damage that has been caused by use (deficient or otherwise) of information presented on its website. The user details collected by us  will be handled in accordance with the privacy statement, as published on this website.
All prices are given in EUR (€) and include turnover tax and any statutory contributions, e.g. a waste disposal levy. All prices given on this website are conditional and will be valid subject to availabilit